Terms of Service

01Parties

These terms apply between the company identified below (the Company) and the natural or legal person using the services (the User).

• Legal name: CAVGALABS TEKNOLOJİ YAZILIM DANIŞMANLIK ARGE SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Address: Akdeniz Mah. Cumhuriyet Blv. No: 120, 35220 Konak / İzmir, Türkiye
• MERSIS (central registry) no: 0203092612500001
• Trade registry no: 275211 (İzmir)
• Tax ID: 2030926125 (Konak Tax Office)
• Phone: +908508402503
• Email: iletisim@cavgalabs.com
• Registered electronic mail (KEP): cavgalabs@hs01.kep.tr

02Scope of services

The scope, duration and price of the services are set out in a separate agreement, quotation or order form concluded between the parties. Where those documents conflict with these terms, the provisions of the specific document prevail.

• Software and SaaS products: omni-panel and other web and mobile applications, offered on a subscription basis
• R&D and embedded systems: IoT hardware and embedded software development
• Physical manufacturing: 3D printing, laser engraving and custom part production
• Consultancy: software architecture, technology and product development advisory

03User obligations

• Provide accurate, current and complete information at registration
• Keep account credentials confidential and notify the Company immediately of any unauthorised use
• Use the services in compliance with applicable law and the rules of good faith
• Not upload content that infringes the intellectual property or personality rights of third parties
• Not attempt anything that threatens system security, creates excessive load or constitutes reverse engineering
• Be responsible for the lawfulness of the data uploaded to the software and for obtaining the necessary permissions

If you upload personal data belonging to your own customers into our software, you are the data controller for that data. The obligation to provide the required privacy notices and obtain explicit consent rests with you.

04Intellectual property

All intellectual and industrial property rights in the website, software products, source code, design, trade marks, logo, interface and documentation belong to the Company. A subscription or service relationship grants the User only a limited, non-transferable and non-exclusive right to use the service; it does not constitute a transfer of ownership.

Data, design files and content uploaded by the User remain the property of the User. The Company is entitled to process such content only to the extent necessary to provide the service.

For manufacturing orders, the User is deemed to hold the rights necessary to produce the design submitted. The User is responsible for any claims arising from third-party rights.

05Pricing and payment

Service fees are stated in the quotation or subscription plan. Unless agreed otherwise, fees are denominated in Turkish Lira and the applicable VAT rate is added.

Unless notified otherwise, subscriptions renew automatically at the end of each period. Price changes are notified to the User at least thirty days before they take effect.

In the event of late payment the Company reserves the right to suspend the service. A reasonable grace period is granted before suspension.

06Service continuity

The Company makes reasonable efforts to provide the services without interruption or error, but gives no absolute undertaking in respect of interruptions caused by technical infrastructure, third-party service providers or force majeure.

Planned maintenance is carried out during low-traffic hours where possible and is announced in advance.

A separate service level agreement (SLA) applies only where agreed between the parties in writing.

07Limitation of liability

The Company is not liable for loss of profit, loss of business, loss of data or indirect damages, save in cases of gross negligence or wilful misconduct attributable to it.

In any event the Company's total liability is limited to the total service fees paid by the User in the twelve months preceding the date the damage arose.

These limitations do not affect rights arising from consumer legislation that cannot be limited by contract.

08Consumer rights and withdrawal

For natural persons receiving services as consumers, Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts apply.

In distance contracts you generally have the right to withdraw within fourteen days without giving any reason.

For goods produced to your specification (custom-designed 3D prints, personalised laser engraving and similar) and for services whose performance has begun with your approval, the right of withdrawal cannot be exercised pursuant to Article 15 of the Regulation on Distance Contracts.

09Suspension and termination

The User may terminate the subscription at any time. Termination takes effect at the end of the current payment period; prepaid fees are not refunded except where legislation requires otherwise.

The Company may terminate the agreement in cases of material breach of these terms, non-payment or unlawful use of the service.

Upon termination, User data remains accessible for export for thirty days from account closure and is deleted thereafter. Retention obligations arising from legislation are reserved.

10Changes

The Company may update these terms. Material changes are published on the website at least thirty days before they take effect and are notified to registered users. Continuing to use the service after a change constitutes acceptance of the new terms.

11Governing law and jurisdiction

These terms are governed by Turkish law. The Courts and Execution Offices of İzmir have jurisdiction over disputes.

For Users qualifying as consumers, the jurisdiction of Consumer Arbitration Committees and Consumer Courts is reserved.